Customer Success Specialist (Need Property Management Exp)

Telecommute · Salt Lake City, Utah, United States expand job description ↓

Description

This is a completely REMOTE job. Never commute nor get snarled in rush hour traffic again.

ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: showmojo.com

We are looking for professionals who have property management experience and are ready to onboard, train, support and build long-term business relationships with property management companies as they step into a brave new world of residential leasing.

You'll be expected to leverage your property management experience as you assist new and current customers. You'll help new customers integrate ShowMojo into their business, configuring the system to their needs. And you'll help current customers make the most of ShowMojo as their business evolves.

Strong online communication and training skills are required. Moreover, you will be expected to dig through sometimes complicated details and actively help resolve customer problems. You will need to grow into a domain expert in our cutting-edge leasing platform. We will help you get there.

If you are successful in this position there is HUGE potential to move up in a fast-growing business.

Requirements

You must:

  • Have significant property management experience.
  • Have online training and/or sales demo experience.
  • Be competent with technology and web technologies in particular -- for example, experience with online tools such as Slack, Wikis, spreadsheets, Join.me, WebEx, FreshDesk, Zendesk, Salesforce, Quickbooks Online and the like (these are only examples, not systems you will use).
  • Be able to conduct online screen-share sessions through your computer -- we'll provide the software.
  • Have demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Be able to provide expert-level support to customers around ShowMojo's continually expanding product and service offerings.
  • Be able to explain complicated concepts (related to leasing automation and emerging leasing best practices) in simple, user-friendly terms.
  • Have experience organizing, streamlining, and serving as a project manager for complex issues
  • Have experience delivering customer-focused solutions based on customer needs.
  • Display a high level of professionalism and compassion when working with each account on sensitive matters
  • Have a quiet office (home or elsewhere) with a strong internet connection and a newer computer.
  • Have the willingness to travel and attend trade shows a couple of times a year (this is a plus).

Benefits

This is a salaried position. Available benefits include health insurance, dental, vision, and 401k.

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